FAQ
Why choose Garde-Malade uniforms?
Our scrubs are made in Canada, which means each purchase supports the local economy and helps create jobs. Made from at least 10 recycled plastic bottles, they are antibacterial, 4-way stretch, and designed to provide comfort and softness for healthcare professionals.
I need information about a product or general order inquiries. Who should I contact?
Please email us at orders@garde-malade.com, and our team will be happy to assist you!
Can I place a group order?
Absolutely! We offer discounts for group orders. Contact groups@garde-malade.ca for more information.
How do I know which size to choose?
We invite you to consult our size guide available on each product page. You can always reach out to us by email at orders@garde-malde.ca if you need additional details.
How should I wash and care for my uniforms?
We recommend washing your scrubs in cold water and air-drying them. Avoid using the dryer or bleach to preserve fabric quality.
Can I have my name embroidered on my uniform?
Yes! Embroidery is available on several items, including tops, jackets, and lab coats. Please note that embroidered items are considered final sale and cannot be exchanged or returned.
How can I become a Garde-Malade ambassador?
You can apply by filling out this form:
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How do I know if a color will be restocked?
We love offering new collections at least once a month! However, typically only our Classic collections are restocked (Navy, Black, Charcoal, Teal, Classic Blue, Royal Blue, and Burgundy).
To stay updated, we recommend subscribing to our newsletter on our website. You’ll be the first to know about restocks and new arrivals.
Do you have a loyalty program?
Yes! You can sign up under the “Rewards Program” section at the bottom of our website.
I want to modify or cancel my order.
Unfortunately, we cannot guarantee changes or cancellations for orders already in process.
However, you can email orders@garde-malade.com with your order number, and our team will check if changes are still possible.
My shipping information is incorrect or has changed.
If your order is already being processed, we cannot guarantee address updates.
Please email shipping@garde-malade.ca with your order number and updated information, and we will do our best to assist you.
I forgot to enter my promo code before checkout.
Promo codes cannot be applied retroactively. The amount paid at checkout is final. The discount code must be entered during checkout, as it cannot be applied afterward.
If a valid code does not work before payment, email orders@garde-malade.com with a screenshot of the error message so we can help.
Do you offer payment plans?
Yes! We offer installment payments through Sezzle.
Do you have stores or physical locations?
We do not currently have a physical store or sales location.
Can I try on or pick up my order in person?
Unfortunately, our distribution center is not set up to accommodate customers currently. No in-person try-ons, exchanges, returns, or pickups are currently available.
For any questions, email orders@garde-malade.com
What are the delivery times?
Delivery times vary depending on your location, carrier, and time of year (especially during launches or promotions).
Quebec: 1–5 business days
Rest of Canada: 1–8 business days
A tracking number will be emailed once your order leaves our warehouse. We always do our best to ship your orders as quickly as possible.
What are the shipping costs?
Shipping is free for orders of $100 or more (before taxes).
For orders under $100, shipping is $6.99.
Please note that gift cards are not included when calculating the minimum amount for free shipping.
I want to make an exchange or return.
The item must be in its original condition, that is, unworn, unwashed, and with all tags still attached. The request must be made within 30 days of receiving the package, and the item must not be a final sale.
If your item meets these conditions, please email us at orders@garde-malade.com, and our team will be happy to assist you.
My package was never delivered or was stolen.
Contact us immediately at shipping@garde-malade.ca, including your order number, full address, and any relevant information. Our team will do our best to assist you.
What is a final sale item?
A final sale item cannot be returned, exchanged, or refunded once shipped. These items are clearly marked as “Final Sale” in the product title and description.
Items purchased during a promotion without the “final sale” note can be exchanged or returned, as long as they meet the return conditions mentioned above.
I received the wrong item or a defective product.
We are sincerely sorry! Please email orders@garde-malade.com within 7 days of receiving your order, including your order number and a photo of the item. We will resolve the situation promptly.